Latest COVID-19 Update

Posted by Foxtons New Homes on 13th January 2021 -

Helping our customers begin or continue their property transactions is extremely important to us. Government guidelines for this latest lockdown allow our branches to remain open and the extensive updates to our working practices we put in place last year continue to protect our teams and customers.

Where possible we have converted many roles to remote working, with customer-facing teams at our HQ continuing to work in a COVID secure way. 

Our estate agency offices will remain open in order to provide support for our 40,000+ tenants, as well as ensuring customers can still move when needed. In order to ensure our teams and customers remain safe, our offices have taken strict precautions, including:

• Compulsory safety training for all staff members with ongoing enforcement of these safety measures
• One-way systems throughout all office spaces
• Plexiglass dividers in estate agency offices where appropriate
• Compulsory wearing of face coverings in customer facing areas of our offices where plexiglass dividers are not suitable
• Enhanced cleaning measures of all areas, surfaces, and property keys

All in-office safety precautions have been endorsed by third parties and our offices are certified as being within COVID-19 safety guidelines. 

We are also offering a variety of options for our customers during viewings and valuations, including the option of virtual viewings. Whilst we can reassure customers that any in-person appointments will be carried out with the utmost concern for the safety of all involved, we appreciate that customers may prefer to use our services remotely. Please select the relevant section below for more information on the options available to all customers. 

Guidelines for in-person appointments 

In order to ensure the safety of our customers and teams, it is extremely important that before an appointment can go ahead we require all customers to confirm that they can comply with our appointment guidelines. If these guidelines are not adhered to unfortunately we will be unable to carry out these appointments. 

FAQs for ensuring safety during in-person appointments

For more information on how we are helping ensure the safety of our customers and teams during viewings, please see the video below: 

New customers 

Our teams are fully equipped to provide in-person appointments for our customers, and My Foxtons provides a host of online services to support your property transaction. Please choose the relevant link below for FAQs to help with your transaction. 

I'm looking to rent or buy a property

I'm looking to sell or let a property

Lettings 

Our lettings managers and support teams are currently working as normal and will respond to all emails and enquiries as soon as possible. Our FAQs may already have the answer you’re looking for; please follow the most relevant link below. 

If you are a current tenant or landlord, please go to My Foxtons to access details for your current tenancy. 

I am a tenant in a property managed by Foxtons

I am a tenant in a property directly managed by my landlord

I am a landlord of a managed property. 

I am a landlord who manages my own tenancies

Moving into a property 

We understand that many people will be in the middle of moving house and we will continue to facilitate this. Please contact the relevant office manager if you have any questions and to confirm your move-in process. 

Should you have any further questions about how lockdown may affect your property search, sale or let, please do not hesitate to get in touch. 

Stay safe and well,

From all of us at Foxtons. 

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