Mandarin Customer Relations Manager – London
London
£40,000 Per AnnumPlus Package
deverellsmith
This job is listed by:
deverellsmith

Description

This developer has an outstanding reputation and the Customer Relations team are an indispensable part of the purchaser having a seamless experience with their purchase and move in. 

The right candidate will have experience working within  customer relations, managing the purchaser from exchange to legal completion and to the end of the 6 week warrantee period. 

The role is Monday – Friday and will be based between two developments in London. 

Key Responsibilities

  • Responsible for ensuring internal and external customers are keep up to date with key milestones throughout the build and sales lifecycle
  • Set and manage customer expectations from point of exchange to legal completion and up to the 6 week in-house survey to ensure a high level of satisfaction throughout their buying and living experience with us.
  • Liaising with customers as they approach completion to ensure finances are in place to complete on their purchase.
  • Responsible for the set-up of buying guides which form part of the contract, issued at reservation by the Sales team
  • Ensuring plot files are maintained and customer information is tracked and correspondence logged
  • Responsible for maintaining Customer relationships and ensuring any enquiries are dealt with efficiently and effectively
  • Writing letters, providing updates to customers with regards to dates/options/extras/changes and the sales and construction process
  • Meeting with customers to discuss choice options and extras, tailor customer journey around each customer choice appointment and assist with any questions raised.
  • Arranging and managing customer site visits and facilitating virtual customer visits when required.
  • Liaising with various departments to ensure all documentation is in line ready for completion and apartments are ready for handover
  • Dealing with customer complaints and escalating to Head of Customer Relations if necessary
  • Responsible for producing living guides and collating packs for legal completions 3 months prior to first occupations.

In order to be considered for this role you must;

  • Fluency in Mandarin required and Cantonese ideal
  • Have a minimum of 2 years’ experience within the London New Homes customer relations experience
  • Understand the whole residential development process