From Frustration to Frictionless: How Build Warranty and LDI Tech® Are Reshaping the UK Structural Warranty Landscape

Posted by Build Warranty Group on 15th September 2025 -

For decades, the UK’s structural warranty sector has been crying out for reform. Homeowners and developers alike have found themselves battling through layers of inefficiency, slow technical processes, and underwhelming customer service.

The Broken State of UK Structural Warranties

For decades, the UK’s structural warranty sector has been crying out for reform. Homeowners and developers alike have found themselves battling through layers of inefficiency, slow technical processes, and underwhelming customer service. Instead of delivering peace of mind, many traditional warranty providers have become synonymous with frustration.

• Customer Complaints & Historical FrustrationA quick glance at consumer review platforms reveals the scale of dissatisfaction. NHBC, the UK’s largest warranty provider, holds a TrustScore of just 1.3/5 and Premier Guarantee 1.4, Trustpilot. Homeowners have voiced strong dissatisfaction with both the quality of their experience and the mishandling of their claims.
• Systemic Delays & InefficienciesForums like BuildHub highlight stories of warranty providers dragging their heels for weeks or months, demanding exorbitant fees, or mismanaging paperwork. Developers have long complained of prolonged inspections, unclear auditing requirements, and rigid processes that stall projects.

These recurring issues have contributed to a crisis of confidence in the sector. For too long, the warranty process has felt like a necessary evil rather than a genuine safeguard for property owners.

 

Enter Build Warranty & LDI Tech®: A Seamless Revolution

Where traditional providers have lagged, we at Build Warranty® have taken bold steps to modernise the industry. By integrating technology into every stage of the warranty process through our proprietary LDI Tech® platform, we’ve transformed the experience for both homeowners and developers

 

Fully Digital & Mobile-Optimised

Launched in 2023, Build Warranty’s fully digital journey puts customers firmly in control. Everything from quoting and applying to document submission and progress tracking is streamlined into one platform. Instead of chasing paperwork or waiting on phone lines, clients access updates in real time via intuitive apps, ensuring transparency at every stage.

 

Real-Time Reports & Transparency

Perhaps the most significant innovation we’ve introduced at Build Warranty is the way we’ve reinvented the technical auditing process. In the past, developers often had to wait weeks for surveyor reports, with issues typically identified too late to address without causing major disruption

With our LDI Tech® platform, our surveyors can upload findings instantly from site. Reports and ‘points of attention’ are reviewed and processed quickly, allowing builders to address and resolve any concerns immediately. This keeps projects on track and helps avoid costly rework. By reducing what used to take weeks down to just hours, we’re delivering the kind of efficiency our industry has needed for a long time

We don’t rest on our laurels — we actively seek feedback to continually improve our technologies and services, always with a clear focus on enhancing the customer journey

 

Modern, Responsive Interface

In 2024, we rolled out a redesigned app interface at Build Warranty. The new design is sleek, mobile-friendly, and optimised for faster load times. It allows our clients, surveyors, and underwriters to collaborate seamlessly within a single environment, helping to reduce miscommunication and eliminate wasted time.

 

Client-Centric Workflow & Flexible Coverage Options

Unlike many traditional providers, Build Warranty focuses on giving customers genuine choice. Working with a range of reputable insurers for Latent Defect Insurance (LDI) Build Warranty is able to offer variety of solutions for all types of projects at the most competitive rates. Inspection and technical audit turnaround is in days not weeks, resulting is an agile, customer-friendly approach that contrasts sharply with the rigid and opaque practices of legacy providers.

 

Award-Winning Excellence & Forward-Looking Innovation

The wider industry has already taken note. Build Warranty was named Best Financial Risk Assessment Solutions Company 2024—recognition of its commitment to innovation and customer satisfaction. Beyond streamlining current processes, the company is actively investing in automation and artificial intelligence, including collaborations with Microsoft, to further reduce manual errors and enhance real-time risk assessment.

 

Improving Communication & Risk Management

By connecting clients, surveyors, and insurers through a unified platform, At Build Warranty we’ve eliminated the fragmentation that has long plagued the sector. Stakeholders can view the same information at the same time, ensuring accountability and clarity. This transparent approach reduces disputes and builds trust—qualities sorely missing from much of the industry.

 

Get a quote: Get A Quote | Build Warranty